Shipping Policy

We ship from the United States. Here's what to expect.

Flat rate shipping

Every order ships at a flat rate across the US, including Alaska and Hawaii, packaged and sent out by our team. No surprise fees at checkout.

Processing and delivery

Orders are packaged and handed off to the carrier by our team. We don't guarantee specific processing or delivery windows — carrier schedules, weather, and high-volume periods can all affect timing.

Order tracking

As soon as your order ships, we'll email you a tracking number. If you haven't received tracking and have questions, email us and we'll sort it out.

Shipping address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If you catch a mistake, contact us right away. If the order hasn't shipped, we'll fix it.

Lost or damaged shipments

If your order arrives damaged or is lost in transit, contact us within 7 days of the delivery date (or expected delivery date). We'll work with the carrier and make it right with a replacement or refund.

International shipping

We currently ship within the United States only. If you're outside the US and want a Merlin optic, email us. We're expanding and would love to know where to go next.

Questions

Need help with a shipment? Email support@merlinoptics.com and a real person will answer.